Return Period

1. Returns are accepted within a period of 7 days from the date of product delivery. Beyond this timeframe, CrazyCamel reserves the right to decline return requests.

Condition of Returned Items:

1. Products must be returned in their original condition, unused, and unaltered.
2. All original packaging, including boxes, tags, labels, and any accompanying accessories, must be intact and included with the returned items.
3. CrazyCamel reserves the right to reject return requests for products that show signs of use, damage, or tampering.

Return Authorization:

1. Prior to initiating a return, customers are required to contact CrazyCamel’s customer service department to obtain authorization for the return.
2. Return authorization may involve providing relevant order details and reasons for the return.
3. Customers must adhere to the instructions provided by CrazyCamel’s customer service team regarding the return process.

Exchange Procedure:

1. Exchanges are subject to product availability. If the desired exchange item is unavailable, CrazyCamel may offer alternative options or proceed with a refund.
2. Customers are encouraged to check product availability for exchanges with CrazyCamel’s customer service team before initiating the return process.

Refunds:

1. Refunds will be issued after the returned items have been received and inspected by CrazyCamel’s quality control team.
2. The refund amount will be based on the original purchase price of the returned items, minus any applicable fees or deductions as per CrazyCamel’s policies.
3. Refunds will be processed using the original payment method used for the purchase, unless otherwise agreed upon by CrazyCamel and the customer.
4. It may take a reasonable processing time for the refunded amount to reflect in the customer’s account, depending on the payment method and banking processes.

Return Shipping:

1. Unless explicitly stated otherwise by CrazyCamel, customers are responsible for the shipping costs associated with returning the items.
2. CrazyCamel is not liable for any damages or losses incurred during the return shipping process. Customers are advised to use a reliable shipping method with tracking and insurance.

Exceptions:

1. Certain products or categories may be exempt from the standard return and exchange policy due to hygiene reasons, perishable nature, or other relevant factors. Any such exceptions will be clearly communicated to customers at the time of purchase.

Modification Clause:

1. CrazyCamel reserves the right to modify, amend, or update this return and exchange policy at its discretion. Any changes will be effective immediately upon posting on the CrazyCamel website or platform.

Legal Compliance:

1. By using CrazyCamel’s platform or initiating returns, customers agree to comply with these terms and conditions, as well as any applicable laws and regulations governing returns and exchanges.

Final Interpretation:

1. CrazyCamel retains the sole discretion to interpret, apply, and enforce this return and exchange policy in accordance with its business practices and legal obligations.